How can we help?



How can I get in touch with customer service?

Email or call customer service at +1 (866) 322-3010. We're here for you and happy to be of service.

How can I check my order status?

Tracking details will be sent via email shortly after it ships. Please wait at least 1-2 business days after your order is placed. If you didn’t receive an email, contact support.

What's your return policy?

Our return policy is 30 days from the delivery date. Please contact to request a return authorization before you return the package. For more detailed information, please read our Returns Policy.

What is the HOMMEFACE Experience?

It takes many aspects to make skincare a positive journey. Our consumer-centric approach starts with your needs, convenience, size, scent, ingredients, efficacy, and affordability. In addition, we strive for excellence in consumer service through education, transparency, helpful tips, personalized product support, and guidance.

Orders & Shipping

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

How long will it take for my order to arrive?

Orders received before 11AM PDT, M-F are shipped on the same business day. Orders received after the cut-off time will be shipped on the next business day. Standard shipments typically take about 1-5 business days, PO Box shipments within 6-14 business days, and APO/FPO in U.S. territories are delivered within 14-21 days. Expedited shipping options are available.

How can I check my order status?

Tracking details will be sent via email shortly after it ships. Please wait at least 1-2 business days after your order is placed. If you didn’t receive an email, contact support.

What if I need to modify or cancel my order?

Email immediately before it ships. For faster service, call us at (866) 322-3010 Mon-Fri 8am-5pm. We will do our best to resolve the issue.

My order tracking shows it was delivered but I didn't receive it.

Occasionally the carrier might scan the package too early or forget to scan during transit. Please wait up to 3 business days and if you still haven't received your package, contact the carrier or send us an email.

My order is late and I haven't seen any new tracking updates.

The carrier is responsible to scan and update shipments, however, we will do our best to assist you.

I received a damaged product or missing a product.

We will replace any damaged or missing items free of charge. For missing or lost parcels, please contact the carrier to locate the package.

What's your return policy?

Our return policy window is 30 days from the date you received your order. Contact to request a return authorization before you ship the return package. For more detailed information, please read our Return Policy.

Do you offer gift messaging?

Yes! You can add a personalized note at checkout. A printed card with your message will be included in the package. Packing slips do not display prices.

Do you offer free shipping?

Yes! All orders in the Continental U.S. get free standard shipping. We also offer Free International Standard Shipping for orders $45+. Orders less than $45 have a flat $10 fee for Standard Shipping. Expedited options are available. For more information, please read our Shipping & Handling Policy.

Do you ship outside the U.S.?

Yes, we ship to select countries in the following regions: Asia, Canada, Europe, Oceania, and South America. For more details, please read our Shipping & Handling Policy.

Which countries outside of the U.S. do you ship to?

We ship to Canada and select countries in the following regions: Asia, Canada, Europe, Oceania, and South America. To find out if we ship to your location, please visit our Shipping & Handling Policy under the International Shipping section for a list of countries by region.

How much is it to ship outside of the U.S.?

We offer Free Standard Shipping for int'l orders $45+. Orders below this amount have a flat rate fee of $10 for Standard Shipping. This DOES NOT include any applicable VAT charges as the customer is responsible for paying duties and taxes upfront at checkout. For Expedited Services, you will be charged for the shipping cost at checkout. Shipping costs are calculated based on the weight, size, type of product(s), order value, and the destination of the parcel.

Why do I have to pay duties and taxes at checkout?

All landed costs which include duties, taxes, and applicable fees are determined and collected by the country’s customs authorities. For your convenience, we guarantee delivery duties paid (DDP) at checkout. You will see the total cost upfront with no surprises and no additional fees upon delivery. This also helps expedite delivery and avoid potential delays at customs.

How long does it take for international orders to arrive?

Estimated delivery times do not include potential delays due to customs clearance, severe weather, or other unforeseen circumstances. Standard Services (estimated delivery time 6-14 business days). Expedited Services (estimated delivery time 3-5 business days). Please contact the carrier for any late, lost, or missing parcels. HOMMEFACE is not responsible for late carrier shipments or for customs-related delays, but we will always do our best to help resolve any issues.

Do you ship to PO Boxes?

Yes, for orders destined to one of the contiguous states via USPS. PO box deliveries typically take within 6 -14 business days.

Do you ship to APO/FPO/DPO Military Addresses?

Yes! APO orders will be shipped by the Military Postal Service Agency, an extension of the United States Postal Office. Shipment times vary depending on the country they are stationed and by the type of military operation. For more info, visit: For any issues related to your shipment, please contact: Army related mail inquiries email / Air Force related mail inquiries email / Navy related mail inquiries email / Marine related mail email

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, Diners Club, AmazonPay, ApplePay, Elo, JCB, Google Pay, Meta Pay, Shop Pay, and PayPal.

I found a better price elsewhere. Do you offer a price match guarantee for customers?

Only orders placed from our website with the price match referenced from an AUTHORIZED VENDOR may be eligible. You must contact us within 7 days from the date of purchase. We will match the price and refund the balance to the original payment method. Any inquiries received after 7 days will not be eligible to receive partial refunds.

Sales & Promotions

How can I apply my promo/rewards code?

Enter the discount code at checkout. If you choose the Express Checkout option, please make sure to add the promo code before selecting your express pay method.

I'm trying to add the promo/rewards offer code, but it's not working.

If the discount code isn't working, it could be the promotion has expired, another offer was already applied, or you entered an incorrect code. If you believe that there is an error in the system, contact

Can I use multiple promotional codes on one order?

It depends on the promotion. In general, you can only use one promo code per order. Details for each promotion are included in the disclaimers.

How do I redeem a BOGO offer?

To redeem a Buy One Get One Free offer, add an even number of products to the cart. The discount will be applied at checkout after you enter the promo code. To redeem a Buy One and Get a Second for Lesser Value, the product with the higher price will be applied to your order and will discount the lower priced item. You must enter the promo code to see the discounts applied at checkout (unless otherwise stated). Cannot be combined with any other promo codes/offers/discounts. Offers are valid by availability, no rain checks. Offers are not valid on previous purchases. Not valid for cash or credit. Exclusions and quantity restrictions apply - select items are not eligible for promotion/discount.

Do you offer free samples?

Yes! We include free samples with every order and occasionally offer free promotional gifts. Supplies are limited by availability. If you request to return an order, all complimentary gifts or promotional free items must be returned to get a full refund. Return shipping fees may be deducted from the refund.

Do you offer any discounts for military and first responders?

Yes! We offer a 20% discount for active duty, veterans (+dependents), first responders which include the police, fire, EMT, doctors, nurses and medical staff. You must get verified to receive your discount code via VerifyPass which is at the bottom of the website page, Exclusive Discounts Verification.


Why should I subscribe?

Never run out of your HF essentials and have it delivered conveniently at your door. Save time, money, and maintain your skincare regimen to look and feel your best. It’s easy to set up and manage with no strings attached. You can easily cancel anytime through your HF account. Plus get free samples, a special gift on your 3rd order, exclusive access to member perks, and secret deals.

How does it work?

Select the products you want for auto replenishment, then choose the schedule that works for you. It’s easy! Email reminders are sent 5days before your next scheduled ship date to give you time to make any needed adjustments from your personal HF account.

How can I set up auto replenishment?

You can do this from your shopping cart by selecting the products you want to replenish, from each product detail page, or from the Manage Subscriptions page. It’s really easy. All you need to do is select what you want and choose a schedule. We'll take care of the rest.

I signed up for a subscription, what happens next?

Once you complete setup you will receive an email to confirm your subscription plan along with your next shipment date. Email reminders will be sent to you 5 days before it ships to give you time to make any necessary adjustments. Tracking details will be provided and orders will be charged once it ships.

How can I change my order date or shipment frequency?

If you need it sooner or later than the scheduled delivery date, login to your HF account and select the [Manage Subscriptions] link at the bottom of the page. We require 24 hours advance notice in order to accommodate your request.

Can I skip a delivery?

Login your HF account and select the Manage Subscriptions link at the bottom of the page. We require 24 hours advance notice in order to accommodate your request, otherwise it will be skipped on the next delivery date.

How can I cancel my subscription?

Cancel anytime with ease. Please allow 24 hours for your cancellation to be processed. If your auto replenishment has already been shipped, we will cancel your membership for the next scheduled shipment.

How can I update my account profile for subscriptions?

It’s simple. Login to your HF account, select Manage Subscriptions (located at the footer menu). You can edit, pause, swap products etc from there.

How will I be charged for my replenishment orders?

Payments will be charged on the scheduled delivery/billing date. Order receipts will be sent to your email.

When will shipments be delivered?

We ship orderson the same day of your scheduled order date. Tracking details will be provided with free standard shipping.

How do you establish the order frequency for each product?

We determine this by the daily usage and net weight for each product. For example, the Daily Face Wash requires usage 2 times daily, while the Revitalizing Hydrogel Face Masks is a targeted treatment that should be used 1-3 times per week. Our recommended order frequency will be prominently displayed on the page, but you can select the time that fits your schedule from the options in the drop down menu.

What if there's a promotion that offers a lower price than my subscription?

Good news! Promos up to 15% or less can be combined with your subscription. Make sure you login to your HF account, select Manage Subscriptions located at the bottom right of the page, enter the discount code. The deal will then be applied to your next scheduled delivery. Promotions over 15% may not be combined.

I have a subscription set up for a skincare set but I don't need all the products in my next order. Can I get just what I need from the set?

Yes! You can do this by logging into your HF account. Then scroll down to the footer menu and select Manage Subscriptions. Please make sure you do this at least 24 hours before the scheduled delivery date.

What is your return policy for subscriptions?

The buyer will be charged for return shipping fees for cancellations made after the 24 hour notice and after the package has been shipped. Please refer to the Return Policy for more details.

Customer Accounts

Do I have to create an account to place an order or is there a guest checkout?

Creating an account is not required but recommended so you can easily manage your subscriptions, orders, and access past purchases. Guest checkout is available.

I forgot my username and/or password. What can I do?

Click on the human icon at the top right of the screen to Log in. Then click on the link [Forgot your password?] Enter your email address and submit. An email will be sent to reset your password. If you still need help, contact us and we will take care of it.

I do not want HOMMEFACE to sell my personal information. How can I opt out?

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights. Click on the Do not sell my personal information link located at the footer on the website pages.

Our Products

Are your products vegan?

Are your products vegan?

Are your products tested on animals?

HOMMEFACE is a Leaping Bunny certified cruelty-free brand. We never test on animals.

Where are your products made?

Our products are made in the U.S. and South Korea.

Are your products safe to use?

HF products are made with safe ingredients free from parabens, sulfates, phthalates, aluminum, synthetic fragrances, silicones, drying alcohol, and more. Some drying alcohols are called SD, denatured, and Isopropyl (ethanol) alcohol.

Do your products contain gluten?

Our products are gluten-free.

Are your products FDA compliant?

Legitimacy is paramount, and the safety of our customers comes first. We comply with all protocols and procedures required by the FDA under the authority of the Federal Food, Drug, and Cosmetic Act and the Fair Packaging and Labeling Act (FPLA).

Is your packaging recyclable?

Yes! Our products are recyclable.

Why do you say your products are alcohol-free when I see Cetyl Alcohol listed as an ingredient?

Skincare products labeled "alcohol-free" may contain other alcohols such as cetyl, stearyl, cetearyl, or lanolin alcohol. As fatty alcohols, these are the 'good' type that functions differently from the drying type of ethyl alcohols that can have negative long-term consequences on the skin. For example, cetyl alcohol effectively conditions and softens the skin without drying it out. For more information on alcohol-free labeling, please visit the FDA's official website.

Do your products have an expiration date?

HOMMEFACE products have a "best before" estimate determined by the time of opening. Our products have a PAO (Period After Opening) mark that indicates the number of months the product will stay intact and safe for use. The jar icon on each product will display the months. For example, 12M is twelve months.

I'm new to skincare and don't know where to start. What products I should use?

Explore our curated routine sets to see what works best for your skin. If you need personalized product advice, contact our customer support team. We are happy to help!

Do I really need eye cream?

The skin around the eyes is the thinnest and most delicate compared to the other parts of the face. It requires a gentler formula to avoid eye irritation and a richer concentration of hydrating ingredients targeted specifically for eye-related skin concerns.

What step do I apply the Revitalizing Hydrogel face mask? Do I need to apply anything after?

You can apply the facial mask after you have cleansed and toned (optional step). When you're finished and removed the mask, gently pat any remaining serum. You may resume your skincare routine steps for example, eye cream, moisturizer, and facial spf.

How often should I use the Revitalizing Hydrogel Face Mask?

You can use one every day! Think more is better. We recommend at least 1-2 times weekly to reap the benefits.

Do I really need a face toner?

If you have acne-prone, oily, or aging skin types or have shave-related skin concerns, adding this to your daily routine will be beneficial. It also helps minimize enlarged pores and balance the skin with a gentle formula free from drying alcohols (ethanol). If adding an extra step to your skincare regimen seems too much, try our multi-action All-in-One Toner and Moisturizer that combines two steps to save you time.

What makes HF products different from products made for women?

Men tend to have oily and thicker skin than women and have unique daily practices, such as shaving. HF formulates products to cater to those attributes.

Where can I find the full list of ingredients?

All HF products include the ingredients on the packaging. You can also find ingredient information on our About Us page, and on each product detail page on our website.

Mystery Boxes

What is the HF Mystery Box?

Save up to $50 with a mystery box that includes skincare products randomly selected by HF. There are 3 options to choose from.

Can I pick what products to include in the HF Mystery Box?

The products included in our mystery boxes are randomly selected. Customers cannot choose specific products for inclusion.

Can I use a discount code to purchase HF Mystery Boxes?

Unfortunately, other promotions are not applicable to any HF Mystery Box orders.

Can I return and request a refund for HF Mystery Boxes?

Mystery box purchases are final and non-refundable. We do not offer exchanges or returns for items included in mystery boxes unless they arrive damaged or defective.

When will my Mystery Box arrive?

Orders are fulfilled and shipped within 2 business days. Transit times vary by the shipping carrier, service, and destination. Tracking details will be shared once it is shipped

Business Partnership

How can a report a product diversion or verify an authorized vendor of HOMMEFACE products?

Please email us at:

I'm a retailer interested in stocking HF goods. How can I submit an inquiry?

Send us a DM on Instagram or email us at A brand representative will reply within a few business days to learn more about your store.

Who can I contact for brand collaborations?

Send us a DM on Instagram or email us at We look forward to hearing from you!