Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. In order to be eligible for a return, you must first contact Customer Care by email at firstname.lastname@example.org and request a Return Goods Authorization (RGA). You will be notified regarding the status of your request and further instructions (if applicable).
Please do not send your products back to us without contacting us first.
Return shipping fees cannot be reimbursed. On certain occasions, however, there may be exceptions to this rule and will be determined on a case by case basis, such as if the item being returned can be proven to have had significant damage not caused by processing or handling during shipment and that it can be determined to be a fault on the merchant’s end.
HOMMEFACE cannot guarantee full refunds for parcels that are marked as successfully delivered by carrier tracking, for orders held at customs, for shipping addresses incorrectly entered at checkout, returned to sender, and for refused parcels. If you believe you entered the wrong shipping address, please contact email@example.com immediately. We cannot make any adjustments to your order if it has already been shipped.
Parcels that are refused, returned to sender, refused, or not picked up at customs will not be issued full refunds. Shipping, duties, taxes, any applicable fees are non-refundable plus an additional 50% of the shipping fee will apply.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and wait for further instructions before sending your item back to us.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
LATE OR MISSING FUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate code will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
To return your product(s), you should mail your product to the address provided below AFTER you receive approval from a HommeFace Customer Representative.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping a package over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s).