Return Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Some health and personal care items

To complete your return, we require a receipt or proof of purchase. In order to be eligible for a return, you must first contact Customer Care by email at support@hommeface.com and request a Return Goods Authorization (RGA). You will be notified regarding the status of your request and further instructions (if applicable).

Please do not send your purchase back to the manufacturer. Please do not send your products back to us without contacting us first.

Return shipping fees cannot be reimbursed. On certain occasions, however, there may be exceptions to this rule and will be determined on a case by case basis, such as if the item being returned can be proven to have had significant damage not caused by processing or handling during shipment and that it can be determined to be a fault on the merchant’s end. 

 

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@hommeface.com and wait for further instructions before sending your item back to us.

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

 

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

LATE OR MISSING FUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@hommeface.com.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate code will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

SHIPPING

To return your product(s), you should mail your product to the address provided below AFTER you receive approval from a HommeFace Customer Representative.

HOMMEFACE
Returns
21281 South Western Ave.
Suite 100
Torrance, California US 90501

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping a package over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s).